Frequently Asked Questions

X requires a government‑issued photo ID (passport, driver’s licence or national ID) and a recent proof of address such as a utility bill, bank statement or council tax letter dated within the last three months. Verification is usually completed within 24‑48 hours once the documents are uploaded; you will receive an email confirmation when your account is fully verified.

The ‘over/under 2.5 goals’ market pays out based on the total number of goals scored during the official 90‑minute playing time plus stop‑page time. Goals scored in extra time or penalty shoot‑outs do not count for this market. For example, a 2‑1 final score means the total is 3, so the ‘over 2.5’ selection wins.

If a World Cup match is postponed and does not start within 48 hours of the scheduled kick‑off, all bets on that market are void and the stake is returned. If the match is abandoned after the start but later resumes and finishes, the result at the end of the official playing time stands and bets are settled accordingly.

X is licensed by the Government of Curacao under licence number 365/JAZ, which you can verify on the Curacao e‑Gaming regulator’s official website. The licence seal is also displayed in the footer of the site, and the regulatory body provides a public register of all licensed operators.

To withdraw, log in, go to the Cashier, select ‘Withdraw’, choose the same method you used for deposits (e‑wallet, bank transfer or cryptocurrency), enter the amount and confirm. Minimum withdrawals start at $20 for e‑wallets and $50 for bank transfers; e‑wallet withdrawals are processed within 24 hours while bank transfers take 3‑5 business days.

No – X strictly forbids multiple accounts per person. Creating a second account to claim the welcome bonus a second time will result in immediate suspension of all accounts, forfeiture of any bonus funds, and possible confiscation of winnings.